Frequently Asked Questions
Your guide to shopping the latest in tech and computer hardware.
What are your delivery options and lead times?
We offer nationwide shipping across South Africa. Standard delivery typically takes 2 to 5 business days, depending on your location. You will receive a tracking number once your order has been dispatched from our warehouse.
Can I collect my order from a Matrix Warehouse branch?
Yes, we offer a 'Click and Collect' service. During checkout, you can select your nearest Matrix Warehouse store for collection. You will be notified via email or SMS once your order is ready for pickup.
What is your return policy for faulty electronics?
We offer a 7-day return policy for defective items. If a product is faulty, it must be returned in its original packaging with all accessories. After 7 days, the standard manufacturer warranty applies, and we will facilitate the repair or replacement process.
What payment methods do you accept?
We accept a variety of secure payment methods including Visa and Mastercard credit/debit cards, Instant EFT via PayFast, and various buy-now-pay-later options as displayed at checkout.
Do you provide technical support for custom PC builds?
Absolutely. Our in-store technicians can assist with component compatibility, assembly, and troubleshooting. If you purchased your parts from us, you can visit any branch for expert advice and technical assistance.
How do I track the status of my online order?
Once your order is processed, you can track its status by logging into your account on our website or by using the tracking link provided in your shipping confirmation email.